FAQ

What is an Aussie Pouch®?
Our genuine Aussie Pouches are pockets that fit over the back of a chair for storage, organization and style!

Why should I buy an Aussie Pouch® Chair Pocket instead of another brand?
Aussie Pouch® Chair Pockets are made out of heavy weight denim fabric so that they are SUPER DURABLE.  Our pockets last for a minimum of 5 years with normal wear and tear. Many teachers report that their Aussie Pouches lasted more than 8 years! Teachers also LOVE that the pockets are machine washable and made in the U.S.A.! 

 What size should I order?
Please see the Aussie Pouch® Sizing Chart for instructions on correct measurement of your chair and correct pocket size selection. It is VERY IMPORTANT to measure your chair and not guess! If you need further explanation, or have any questions, we are always happy to help! Please Contact Us!

 Can I use a school purchase order?
Yes! You can use our Printable Order Form, or send us your own form.
Email: nmckee@aussiepouch.com
Fax: 888.464.2180
Mail: The Aussie Pouch Company, Inc. 442 Alfred Ladd Rd E, Franklin, TN 37064

How long will it take to receive my order?
We ship on FedEx, UPS, or USPS from Huntsville, Alabama. All items are in stock so your order typically arrives within a week.

Can I order by phone?
Yes, you may call us at 256.783.1207. Our business hours are Monday-Friday from 7:30AM-3:30PM CDT.

Are your products made in the U.S.A.?
Yes, all of our products are proudly American Made in the U.S.A. in Huntsville, Alabama.

How do I wash the pockets?
Our pockets are machine washable. We recommend washing with cold water and using the dryer on low heat.

Do you accept coupons?
We accept one coupon code per order. Coupon codes cannot be combined with any other offer.  Coupon Codes are not valid with sale prices, clearance, or gift certificates. 

What are Shipping Costs?
The Aussie Pouch® Company, Inc. charges flat rate shipping of $9.00 in the contiguous United States. Orders shipping to Alaska and Hawaii require a custom shipping quote, please call us at 256.783.1207 or email us at nmckee@aussiepouch.com and we will be happy to assist you. Certain exclusions may apply to flat rate shipping. We currently do not ship internationally.  Return/Exchange shipping costs are the responsibility of the customer. Exchanges will require a $20 flat rate shipping charge. 

What is your Privacy Policy?
The Aussie Pouch® Company, Inc. does not sell or distribute your information to any other company.

What is your Return Policy?
Returns Are Easy! If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. The purchaser is responsible for return shipping costs. Please email us at nmckee@aussiepouch.com or call us at 256.783.1207 and we will be happy to help you! 

Do you offer monogramming?
Please note that we DO NOT offer monogramming on standard orders. Some chair pockets have an option for a name tag HOLDER. The name tag holder is clear plastic. For custom orders ONLY, we can offer screen printing or embroidery, please contact us.