Aussie Pouch®

FAQ

What is an Aussie Pouch®?
Our genuine Aussie Pouches are pockets that fit over the back of a chair for storage, organization, and style!

Why should I buy an Aussie Pouch® Chair Pocket instead of another brand?
Aussie Pouches are the premier school chair pocket. They are made out of heavyweight denim fabric to be SUPER DURABLE.  Our pockets typically last between 5-10 years with normal use, however, we have had many reports of pouches lasting up to 15 years!  Aussie Pouches are machine washable and made in the U.S.A.  Don't waste your money on other brands that fall apart! 

 What size should I order?
Please see the sizing chart for each individual product for instructions on correct measurement of your chair. Sizing charts are located on individual product pages below the "add to cart" button. It is VERY IMPORTANT to measure your chair precisely and not guess! If you need further explanation or have any questions, we are always happy to help!  Please request sizing help or contact us!

How big is the name tag holder?
Name tag holders are 2" wide by 7" long.

Can I use a school purchase order?
Yes! You can use our Printable Order Form, or send us your own office's form.
Email: support@aussiepouch.com
Fax: 888.464.2180
Mail: The Aussie Pouch Company, Inc. 442 Alfred Ladd Rd E, Franklin, TN 37064

How long will it take to receive my order?
We ship on FedEx, UPS, or USPS from Huntsville, Alabama Monday-Thursday. Most items are in stock so your order typically arrives within a week.
Please contact us if you need a rush shipping quote.

Can I order by phone?
Yes, you may call us at 256.783.1207. Our business hours are Monday-Friday from 7:30AM-3:30 PM CST.

Are your products made in the U.S.A.?
Yes, all of our products are proudly made in the U.S.A. in Huntsville, Alabama.

How do I wash the pockets?
Our pockets are machine washable. We recommend washing with cold water and using the dryer on low heat. Iron if necessary, but please avoid name tag holder.

Do you accept coupons?
We accept one active coupon code per order. Coupon codes cannot be combined with any other offer.  Coupon Codes are not valid with sale prices, clearance, or gift certificates.  Other restrictions may apply at our discretion.

What are Shipping Costs?
The Aussie Pouch® Company, Inc. charges standard shipping based on order size and location in the contiguous United States, which are calculated in your cart. Orders shipping to Alaska, Hawaii, and APO addresses require a custom shipping quote, please call us at 256.783.1207 or email us at support@aussiepouch.com and we will be happy to assist you. Certain exclusions may apply to standard shipping. We currently do not ship internationally.  Return/Exchange shipping costs are the responsibility of the customer.

What is your Privacy Policy?
The Aussie Pouch® Company, Inc. does not sell or distribute your information to any other company.

What is your Return Policy?
If you are not 100% satisfied with your purchase, you can return the product and get a full refund (minus shipping costs) or exchange the product for another one. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. The purchaser is responsible for return shipping costs.
Please send returns to: The Aussie Pouch® Company at 193 Nick Fitcheard Rd, Huntsville, AL 35806 with your return form clearly marked. 
Please email us at support@aussiepouch.com or call us at 256.783.1207 if you have any questions and we will be happy to help you! 

Do you offer monogramming?
Please note that we DO NOT offer monogramming on standard orders. Some chair pockets have an option for a name tag HOLDER. The name tag holder is clear plastic, which measures 2" wide x 7" long. For custom orders ONLY, we can offer screen printing or embroidery, please contact us for more details.

Do you offer a warranty?
We do not offer an explicit warranty, however, we do stand by our products. If you feel that you have received a defective product, please contact us!